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Topic

    Madhumitha Thinakaran
    Undefined workzone
    Topic posted November 13, 2018 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Resource Management, Routing / Optimization 
    50 Views, 1 Comment
    Title:
    Undefined workzone
    Summary:
    Defining the workzone key to the technician , error is populated
    Content:

    Hi Gurus,

    I have created a custom property called "work center". I have to assign each work center to a technician, this can be done by adding them in the work zone. I have added work zone key as one of the work center, but still when i route i get undefined workzone.

    FYI, i have not given space in the workzone key

    Thanks,

    Madhu

    Comment

     

    • Chris Phillips

      Hi Madhu,

       

      Have you set the workzone key definition to the "work centre" field you have created?

      In Configuration > Workzones

      The definition appears at the top left.

      In the example i've attached we are using a property called "Work Zone Key". That for you would i'm assuming be Work Centre or something similar.

       

      If you have not set that, then you may not be looking for the workzone key in the correct field. You can add a new field and you can also specify if it needs to be case sensitive for the first letter or not case sensitive.

       

      Hope this helps you.

       

      If not there might be something else useful in the documentation:

      https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#t_modifyAWorkZoneKey

       

      Kind Regards

      Chris