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Topic

    Srinath Kannan
    Change URL of Instance
    Topic posted March 8, 2019 by Srinath Kannan 
    175 Views, 5 Comments
    Title:
    Change URL of Instance
    Summary:
    How do we change the URL ?
    Content:

    Hi all,

     

    A customer has created a new Service Cloud Production Instance and would like to change the URL of the production Instance.

    Please advise the process to be followed for the same

    Thanks and Regards

    SK

     

    Version:
    19 A

    Comment

     

    • Sebastiaan Draaisma

      If a URL branding is required you will need to work with a Dynamic V Host. If it's the name of the interface that requires changing (due to a typing error) than it is Oracle you need to contact.

      I had branded URLs in the past and this was through an Iframe solution

      • Srinath Kannan

        Hi Sebastiaan,

        Thanks for the Reply. The customer has created a production instance of Service Cloud whose URL is "https://abc.custhelp.com" and would  like to change it to https://xyz.custhelp.com"

        Thx

        SK

         

    • Sebastiaan Draaisma

      Ah, that is something Oracle may be able to do for you by renaming the instance.
      My advice is to submit a service request. We have done this in the past when there was a typing error in one of the instance names.

    • Ajay Yadav

      You can change the interface Display Name by going SIte Configuration->Interface but you need to contact oracle support team to change the End User URL.

      we also hide enduser url by opening custhelp page in iframe. 

    • Sristy Arya

      Hi Srinath,

       

      You need to raise a Service Request with Oracle to achieve this by sharing the new URL you want to change to.

       

      Thanks

      Sristy