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    Bradley Hughes
    Release 12 - Security Console Challenges and Colleague...
    Topic posted April 26, 2017 by Bradley HughesBronze Trophy: 5,000+ Points, tagged Financials, HCM, Other, Procurement, Project Portfolio Management, Sales, SCM, Security, Tip 
    153 Views, 1 Comment
    Release 12 - Security Console Challenges and Colleague Password Reset Queries
    Help to resolve password resets for colleagues that have no Email and now no security questions


    After reviewing the functionality within the Security Console for R12, we have discovered there are now no Security Questions available. The only functionality we can see that allows a colleague to reset their forgotten password, will require a Work Email Address. If Colleagues have no Work Email address, they will have to contact the operation in order to reset their password.

    The colleague can then log into Fusion immediately, without being prompted to change their password after initial log in. The Employee can reset their password by 'set preferences' but this is a manual task.

    Is anybody aware of any available functionality that allows a user, without an email address in the system to reset their password? or any workarounds that will prevent a huge volume of calls to the operation, due to a high volume of colleagues having no Work Email address,

    Kind Regards,




    • Susmitha Devarapalli

      We are also having something similar issue.. especially with new hires account generation notification.

      Before release12 we used alternate email-address to send the new account username and pswd information. Then that email was fwd to HR manager of that employee. Now we have no way of communicating the username and initial pswd  if the emp doesn't have the email address.