Policy Automation for B2C Service

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Topic

    Sylvia S
    Policy Automation PoliciesAnswered
    Topic posted March 13, 2019 by Sylvia SBronze Medal: 1,250+ Points 
    131 Views, 5 Comments
    Title:
    Policy Automation Policies
    Summary:
    Are there reports for OPA?
    Content:

    Hi Guys,

    We have deployed OPA interview in our customer portal. Are there reports within Service Cloud for this interview usage.? Or any kind of reports related to OPA?

    Thanks,

    Sylvia.

    Best Comment

    Fiona Guy

    Congrats! 

    and yes, checkout the charts on your OPA Hub for interview usage, which screens the end users are reaching, interview duration etc:

    http://documentation.custhelp.com/euf/assets/devdocs/unversioned/PolicyAutomation/en/Default.htm#Guides/Project_Administrator_Guide/Deployments/View_deployment_statistics.htm 

    and you can track your overall session usage via https://cx.rightnow.com -> My Site Tools -> License Compliance Dashboard.

    Fiona

     

     

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