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Topic

    Mohana Gopal Selvam
    My Photo - Preference
    Topic posted April 9, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points, tagged Configuration 
    136 Views, 7 Comments
    Title:
    My Photo - Preference
    Content:

    Hi,

    My Photo option is not available in General Preferences. Do we need to enable any Tasks?

    Can Admin upload the Agents photo or only individual can upload their photo?

    Thanks,

    Mohan

    Version:
    19A

    Comment

     

    • shalini sahay

      Hi Mohana,

       

      At which location are you referring this.

      Is this Contact photo, or Profile photo or Service Agent Photo

    • Mohana Gopal Selvam

      Hi Shalini,

      I am referring Agent Profile Photo. 

      I am trying to upload Using Set Preference -> General Preference -> My Photo

      First Issue - I couldnt see the My Photo

      Second Question - Whether admin can upload the Sales Agent / Service Agent profile photo?

      Thanks,

      Mohan

      • Rohit Apsangi

        Hi Mohana,

        I am able to upload the photo using My photo inside general preferences. Although I dont think there is any option to upload agents photo apart from yours.

        ~ Rohit

    • Mohana Gopal Selvam

      Hi Rohit,

      I have checked multiple users, but I could not see the My Photo option in General Preference. Do we need to enable anything to view it?

      Thanks,

      Mohan

      • Balakumar Rajendran

        Hi,

        No, There is no Setup required to enable this Task. Ideally, sales agent /service agent can upload their image in General Preferences->My Photo.

        Thanks

        Bala

    • Vini Rastogi

      Hi Mohan

      Please check this document for uploading photos:

      https://docs.oracle.com/en/cloud/saas/applications-common/r13-update18a/oacpr/preferences.html#OACPR2220011

      Please note: A user cannot have a photo unless the user has a person record.
      Am implementation user can be seen only in Security Console > Users and not in Manage Users and doesn't have a person record nor TCA records (Party, OS/OSR).

      An implementation user can be converted to a Fusion Applications user with the following steps:
      Please refer this documnet in MOS: How to Convert an Implementation User Into a Normal Fusion Application User (Doc ID 2089250.1)

      Thanks

      Vini

    • Mohana Gopal Selvam

      Hi Annie,

      Thanks for your detailed info.

      Please note, the user which I have tried is not in an implementation user. Please let me know, how to see the Photos option in My preference.

      Thanks,

      Mohan