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    Rizwan Basha
    How to disable Popup help option (Example Format) on...
    Topic posted January 7, 2019 by Rizwan BashaBlue Ribbon: 750+ Points, tagged Create Requisition, FAQ, Financials, Fusion, How-To, Payables, Requisition Processing 
    785 Views, 6 Comments
    Title:
    How to disable Popup help option (Example Format) on UI pages?
    Summary:
    How to disable Popup help option (Example Format) on UI pages? See attached image for understanding. These help popups do not disappear on clicking or on refresh. Users have to logout and login to fix
    Content:

    How to disable Popup help option (Example Format) on UI pages? See attached image for understanding. These help popups do not disappear on clicking or on refresh. This is very annoying and User has to logoff and login to get over it. Sometime these help popups hide the action buttons e.g. On receiving page, the popup hides the 'Receipt' button. The issue happens across all UI pages irrespective of module. These are not one off instances rather many Users have reported  more frequently. 

    We are not sure if this is to do with browsers. Users have reported the issue both in Chrome and Firefox (Recommended browsers by Oracle for better performance). Appreciate help in this issue either a workaround or to disable the help pop option completely.

    Thanks

    Image:

    Comment

     

    • Minna Muikku

      Hi,

       

      we are experiencing the same issue, it came after 18C update and happens in all modules. We also have tried different browsers.

      This issue is really annoying and time consuming. We have logged an SR asking how to disable the help options.

      • Rizwan Basha

        Hi Minna,

        Thanks for your comments. Yes, this issue is now more frequent in 18C and more users are reporting their annoyance. Can I have the SR# you raised ? I will also raise a SR and reference yours. Hopefully Oracle get to address the issue swiftly. Thanks 

        • Minna Muikku

          Hi,

          Actually, I noticed we have opened multiple SR:s referring to same issue:

          SR 3-19047657551 : Tips / Help popup bubbles freezing on the webpage 

          SR 3-18877393001 : Is it possible to remove tooltips from selected fields?

          What I understood they say it's a bug but cannot yet give an estimate when it will be fixed.

          They refer to a base bug Bug 29043412 : EXAMPLE FORMAT TOOL TIP WONT GO AWAY. MULTIPLE SCREENS.

           

          Br,

           

          Minna

           

    • Manavalan Ethirajan

      Hi Rizwan, is this happening only in Self Service Procurement or Purchasing as well?

      • Rizwan Basha

        Hi Manavalan,

        This issue has been reported across Self service procurement, Purchasing, Payables and Receivables. So pretty much all modules. More frustrating is on receiving page, the popup hides the 'Receipt' button and users have no option other than to logout and come back again.

        Thanks

        Rizwan