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    Yuichi Inomata(猪股 勇一)
    Service Cloud integration with What’s App.Answered
    Topic posted January 23, 2019 by Yuichi Inomata(猪股 勇一) 
    136 Views, 2 Comments
    Title:
    Service Cloud integration with What’s App.
    Content:

    Hi all, I have a question regarding Service Cloud integration with What’s App. Customer wants agents to be able to correspond via chat through the What’s App channel in the Agent Desktop. Does anybody know if this is possible? Are there available APIs on the What’s App side, and if so are there readily available connecters on the market? Or is custom development necessary? Thank you in advance!

    Best Comment

    Luuk

    Whatsapp doesn't have any 3rd party API's available yet.

    They are running some tests and trying to get this up and running soon but for now, everything you'll make is super fragile and there are no guarantees

    Comment

     

    • Luuk

      Whatsapp doesn't have any 3rd party API's available yet.

      They are running some tests and trying to get this up and running soon but for now, everything you'll make is super fragile and there are no guarantees

    • Matias Buonavolonta

      You must use Oracle Digital Assistant and configure integration with Oracle Service Cloud