Reporting and Analytics for Service

Get Involved. Join the Conversation.

Topic

    Ajay Yadav
    is it possible to tell who all clicked/viewed on answer and...Answered
    Topic posted August 12, 2019 by Ajay YadavGold Trophy: 10,000+ Points 
    9 Views, 2 Comments
    Title:
    is it possible to tell who all clicked/viewed on answer and how many times in interval.
    Content:

    we have created a customer portal which used by our agent, to access this CP page agent has to login first on end user page. now my client would like to identify number of hits on answer per login.

    is it possible to tell who all clicked/viewed on answer and how many times in interval.

    Best Comment

    Mary Gilbert

    The clickstreams table should contain the info that you're looking for.

    There are also a number of standard reports that you can use, or at least build from.

    Here are some KB answers that may also be helpful.

    https://cx.rightnow.com/app/answers/detail/a_id/9693

    https://cx.rightnow.com/app/answers/detail/a_id/5142

    https://cx.rightnow.com/app/answers/detail/a_id/5103

    Best regards,

    Mary

     

    Comment

     

    • Mary Gilbert

      The clickstreams table should contain the info that you're looking for.

      There are also a number of standard reports that you can use, or at least build from.

      Here are some KB answers that may also be helpful.

      https://cx.rightnow.com/app/answers/detail/a_id/9693

      https://cx.rightnow.com/app/answers/detail/a_id/5142

      https://cx.rightnow.com/app/answers/detail/a_id/5103

      Best regards,

      Mary

       

    • Ajay Yadav

      Report is created by using ClickStream table however i am not able to fetch data before 90 days, went to configuration setting and searched config setting by Value.

      i didn't find any config setting which related to clickstreams table.

      but i found these 2 config settings :

      PURGE_CS_SESSION_SUMMARY : Value is 60 : i get data for 90 days so i am sure this config setting is not responsible.
      PURGE_DELETE_VOICE_STATS : Value is 90 : Not sure if this config setting is responsible to display only 90 days old data in my report.

      can anyone help me to identify which config setting is responsible for this?