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    Bryan Scarborough
    Process Designer ErrorAnswered
    Topic posted August 27, 2019 by Bryan ScarboroughBlue Ribbon: 750+ Points, tagged Connect PHP, Custom Process Models - CPMs 
    32 Views, 2 Comments
    Title:
    Process Designer Error
    Content:

    Hello, 

    My company want to implement a solution that will be able to page our On Call techs from RightNow.  We are doing this by sending an email from RightNow to the paging company and that is working.  They also want to implement logging around this in RightNow.

    My thought was to implement a Custom Object with the Date/Time and the person triggering the page to the On-Call tech.  I was able to create the Custom Object, but I do not see a way to interact with it from the Business Rules. 

    From a previous post it was recommended that I use the Process Designer, which I have been trying to get setup.  Unfortunately, I have not found any full and functional examples in the documentation.

    I have include my current code, but when I try to test it I am getting this error "Object Event Handler create_contact\create_contact does not define class create_contact!".  However, when I setup the class I get the same error.  Can someone let me know what needs to be done to fix this, or give me a working example that I can work with.

    If there is another way to accomplish what I am looking to do, I am open to other ideas.

    Thank you

    Version:
    18D
    Code Snippet:

    Best Comment

    Tushar Gupta

    Hi, 

    You have not defined the class create_contact. And other functions for the CPM to work. Also in order for the CPM to work, you have to execute the Object Event Handler from the Business Rules when the certain conditions are satisfied. Let me know if you need any help.

    You can start by watching the videos and have some understanding on how to implement the CPM


    1.) https://oracleevents.webex.com/ec3300/eventcenter/recording/recordAction.do?siteurl=oracleevents&theAction=poprecord&path=pop_program_info&recordID=95231402&internalRecordTicket=4832534b000000041e603d99ea02e7ae456c2e11a3d78e3e65851b3c5d023cc8c01aed4f42f0ebaa
    2.) https://videohub.oracle.com/media/Demystifying+CPMs/0_0minsrnh

    Documentation Link:

    https://documentation.custhelp.com/euf/assets/devdocs/cloud19c/olh/CoreFeatures/topicrefs/c_Overview_custom_processes_bs1142110.html

    Thanks

    Comment

     

    • Tushar Gupta

      Hi, 

      You have not defined the class create_contact. And other functions for the CPM to work. Also in order for the CPM to work, you have to execute the Object Event Handler from the Business Rules when the certain conditions are satisfied. Let me know if you need any help.

      You can start by watching the videos and have some understanding on how to implement the CPM


      1.) https://oracleevents.webex.com/ec3300/eventcenter/recording/recordAction.do?siteurl=oracleevents&theAction=poprecord&path=pop_program_info&recordID=95231402&internalRecordTicket=4832534b000000041e603d99ea02e7ae456c2e11a3d78e3e65851b3c5d023cc8c01aed4f42f0ebaa
      2.) https://videohub.oracle.com/media/Demystifying+CPMs/0_0minsrnh

      Documentation Link:

      https://documentation.custhelp.com/euf/assets/devdocs/cloud19c/olh/CoreFeatures/topicrefs/c_Overview_custom_processes_bs1142110.html

      Thanks