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    Shiloh Madsen
    Profile/My Stuff Considerations
    Topic posted October 2, 2008 by Shiloh MadsenBronze Trophy: 5,000+ Points, last edited October 29, 2011 
    1139 Views, 1 Comment
    Title:
    Profile/My Stuff Considerations
    Content:
    We are working through the login process now and a number of concerns have come up. The business decision made is that accounts created will not have a password in order to streamline the process and cut down on user irratation. This seems to me to require some serious thought moving forward. If there is no password authentication, giving any sort of window into a profile is a bad idea, as it would allow a user who knew a customers email address to get other personal information on them. As a result, it would SEEM that we will need to trun off all MyStuff functionality..is this a valid assumption? As a corrolary of that, we will also not be able to allow a user to update their tickets after submission as that would be contained in the profile/mystuff area of the website, so we will need to alter the email sent on ticket submission to not have the link back into the ticket editing window. Is this correct?

    Comment

     

    • Ernie Turner
      I think you are pretty much right on all points. If you aren't going to give users the option to create passwords then you can't really give them access to their incidents to review or update. The lack of security in that model kind of mandates that. You also can't really send out the email after an incident is created with the link to 'Update Your Incident' since that page in reality shouldn't even exist.