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Topic

    David Soto
    Export/Print Incident Information after created into...
    Topic posted February 1, 2016 by David SotoBronze Medal: 1,250+ Points 
    80 Views, 3 Comments
    Title:
    Export/Print Incident Information after created into pre-defined format
    Content:

    Hi,

    After an agent creates an incident, he wants to be able to Print/Export the incident information into a specific format (Shown in image attached, "format.JPG"). Is there a way to do that? 


    Thanks in advice.
    David

    Version:
    May2015
    Document:

    Comment

     

    • Scott Harwell

      You can create an PHP / HTML custom script that mirrors that form as closely as possible.  Then, include that custom script in your workspace using a browser control.  Use the JavaScript API fill the proper HTML elements the data from the incident object.  The form can then be printed by right clicking or creating a custom button to trigger printing within the browser control.

    • Barrilito van Dijk

      Hi David,

      You could build an addin that merges it all into a (Word) document.

      Options enough, you need some custom development though.

      Regards.

    • Dietrik

      Have you looked at the standard functions for changing the printed format? Separate Print Templates were introduced within the Message Templates feature starting in the November 2013.