Agent Desktop

Get Involved. Join the Conversation.


    Pavol Procka
    Custom Field Masks
    Topic posted December 18, 2017 by Pavol ProckaSilver Crown: 22,500+ Points, last edited December 18, 2017 
    55 Views, 1 Comment
    Custom Field Masks



    I have a requirement to limit the number of digits that can be entered in a custom field (Data Type: Text Field, Usage: Plain Text).

    Basically, I need to make sure it is at least 5 digits and no more than 9. I tried [0-9]{5-9} in the Mask field but it would not accept it.

    These should be numeric values only. I understand it would be easy using the Data Type: Integer, but this did not work for us as it is prone to mistakes (can be changed by scrolling the mouse wheel).

    Any ideas how this can be achieved?

    Alternatively, if it is easier, can this maybe be achieved through the Workspace Rules?

    Many thanks