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    Adam
    OFSC new Custom Forms data to ICS
    Topic posted February 7, 2019 by AdamSilver Medal: 2,000+ Points, last edited February 7, 2019, tagged Mobility / Mobile Apps 
    63 Views, 1 Comment
    Title:
    OFSC new Custom Forms data to ICS
    Summary:
    how to send OFSC new Form data to external applications
    Content:

    We got upgraded to 19A and with the upgrade we got new Form entity where we can now create custom forms as separate entity. Previously all of our custom forms were map to Activity and we were planning to send all the data to Oracle Integration Cloud (ICS) on the Activity Complete event. With the new forms in picture, we are not sure how to push data to external application (ICS). Documentation does not cover any details and only below information is mentioned:

    Data is available to customers:

    • On the user interface.

    • In an event of Events API.

    • As a Service request, if conditions match.

    https://docs.oracle.com/en/cloud/saas/field-service/19a/faadu/configuring-oracle-field-service-cloud.html#c_formlifecycle

    We are not how to send forms data to our middleware (ICS). In the OFSC adapter of ICS there is no event there for Form entity. Also, there is no way to do daily extract as well on Form entity. But as per above statement, i believe there should be away to achieve this.

    Please need experts opinion on this.

     

    Version:
    19A

    Comment

     

    • Zsolt Tolgyesi

      Hi Adam,

      IMO in current situation, you have only the first as an option, for the second, you need to wait until the adapter get updated related to forms. You can raise an SR related to the adapter (within ICS support) to get an up-to-date status. So I propose to just plan to use forms and wait until every aspects are cleared.

      Regards,
      Zsolt