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    Chris Haven
    Use Journey Mapping to improve your Customer Experience and...
    Topic posted March 6, 2014 by Chris HavenBlue Ribbon: 750+ Points, tagged Configuration, Core SFA, UX 
    65 Views
    Title:
    Use Journey Mapping to improve your Customer Experience and Engagement
    Summary:
    The concept of journey mapping is simple: identify and diagram every moment across a customer experience, whether it is a specific, finite interaction or across an entire relationship.
    Content:

    Are you getting the most out of your Sales team?  Do your customers enjoy interacting with you?  If you aren't sure or think it may be time to take a fresh look at your engagement model, take a few hours to learn journey mapping.  This systematic approach will allow you to evaluate attitudes, behaviors, people and processes to find the moments that matter.  In cities around the world, we are holding journey mapping workshops where you will learn these new skills and be able to apply them to your business.  Oracle wants to help you deliver more value to your employees, partners and customers.

     

    For more information: https://blogs.oracle.com/cx/entry/customer_experience_journey_mapping_workshops