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Topic

    Lorna Rickett
    What makes a conversation complete?
    Topic posted October 9, 2019 by Lorna RickettSilver Trophy: 7,500+ Points, tagged Analytics, Bots, Conversational AI 
    26 Views, 1 Comment
    Title:
    What makes a conversation complete?
    Summary:
    What are the determining factors for 'completed'
    Content:

    We see some conversations in both incomplete and complete that we can't immediately explain :D What decides if the conversation is complete? For the flow, I understand the 'done' part where we can choose if it's complete but for QnA why are some complete and some incomplete?

    Comment

     

    • Grant Ronald

      Currently its based on the YAML hitting a return transition.  It could be some of the QnA's didn't hit that.