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Topic

    Rosemary O'Connor
    Chat Agent Statistics - Real Time BUIAnswered
    Topic posted October 31, 2018 by Rosemary O'ConnorBlue Ribbon: 750+ Points, tagged Chat 
    82 Views, 1 Comment
    Title:
    Chat Agent Statistics - Real Time BUI
    Summary:
    Require current status of Agents when using BUI
    Content:

    Hi

    The real-time Chat stats reports don't report on agent status when in BUI. As a workaround I've written a very simple report using table Chat_Agent_Intervals. It looks like if the End Time variable is 'No Value' then the agent is still currently logged in and you can check the status. On the surface this looks like a good option.. but. When I use a filter on End Time = No Value all records are returned not just those with No Value for End Time.

    Has anyone had any luck with anything similar? The business definitely wants to use BUI but the lack of real time agent stats is a deal breaker. 

    any help is appreciated

    thanks

    Rose

    Version:
    18C
    Image:

    Best Comment

    Jessica Bradley

    Hi Rose,

    You're correct, Real Time reports (of any kind) are not currently supported within the BUI. If you are unable to find a workaround within the BUI, the Real Time reports are available within the .Net Console.

    --Jessica

    Comment

     

    • Jessica Bradley

      Hi Rose,

      You're correct, Real Time reports (of any kind) are not currently supported within the BUI. If you are unable to find a workaround within the BUI, the Real Time reports are available within the .Net Console.

      --Jessica