B2C Servicepublic

Customer Portal

Get Involved. Join the Conversation.

This is a public Forum  public

Topic

    David Saraha
    Configuring Dreamweaver access to the Customer Portal StudioAnswered
    Topic posted August 5, 2008 by David Saraha, last edited October 29, 2011 
    6727 Views, 47 Comments
    Title:
    Configuring Dreamweaver access to the Customer Portal Studio
    Content:

    Hello there, we're trying to configure Dreamweaver to access the ustomer Portal Studio. We've followed all the steps but get stuck when we have to log in. I'm not sure if our userid has rights to use the RightNow site?

     

    Thanks,

    Sarah

    Best Comment

    Leif Wickland
    Dave posted an overview of WebDAV options here. The summary follows.Adobe Dreamweaver’s WebDAV client has significant shortcomings including
    • being unable to use an HTTP proxy,
    • being likely to fail when accessing servers across the Internet due to low latency tolerance,
    • and being slow due to making redundant requests.
    Unfortunately, all versions of Microsoft Windows except Vista SP1 have limitations that should make you think twice before using them as the WebDAV client for Dreamweaver.The best WebDAV solution on Windows is to use a third party WebDAV client, such as NetDrive or WebDrive, which can mount the remote folder as a local drive.Mac OS X’s WebDAV client can also be used to reliably make remote files available to Dreamweaver.Some networks are configured to require the use of HTTP proxies, to deny certain types of HTTP requests, or both. Such configurations either hinder or prohibit WebDAV access.

    Comment

    • EAKBTeam

      Hi, We are experiencing exactly the same issue.

      I am able to access the address via Browser, and can view the files via a Windows mount (Apparently cant write when in dreamweaver..??), however the RNT extention is unable to connect in Dreamweaver.

      I had logged an incident but we have been unable to find a solution. Any help with this issue would be greatly appreciated.

      Thanks,

      Guy

       

    • Leif Wickland
      Dave posted an overview of WebDAV options here. The summary follows.Adobe Dreamweaver’s WebDAV client has significant shortcomings including
      • being unable to use an HTTP proxy,
      • being likely to fail when accessing servers across the Internet due to low latency tolerance,
      • and being slow due to making redundant requests.
      Unfortunately, all versions of Microsoft Windows except Vista SP1 have limitations that should make you think twice before using them as the WebDAV client for Dreamweaver.The best WebDAV solution on Windows is to use a third party WebDAV client, such as NetDrive or WebDrive, which can mount the remote folder as a local drive.Mac OS X’s WebDAV client can also be used to reliably make remote files available to Dreamweaver.Some networks are configured to require the use of HTTP proxies, to deny certain types of HTTP requests, or both. Such configurations either hinder or prohibit WebDAV access.

    • josh

      Hi, I am wondering if anyone has found a way to get the Dreamweaver application to work properly if getting the error everyone seems to be having here. I am also having this issue and would rather use the Dreamweaver application then another one to handle this.

       

      Has there been any configuration changes in dreamweaver or maybe on the local system that would help make this work?

       

      Thanks,

      Josh

    • Leif Wickland
      Josh,

      The best recommendation we can offer is to use an inexpensive tool like NetDrive or WebDrive which make the WebDAV server appear as a local drive to Windows. Dreamweaver is then able to work with it seamlessly.

      Please let us know how that works for you.
      Message Edited by leifw on 04-24-2009 08:22 PM
    • hmkRon

      Hello, brand new here.  I read through the forum about the issues involved - the one solution of using netdrive sounded good and I tried it but was having trouble connecting to the webdav server using it - tried several combinations of my url in the netdrive configuration.  But anyway, I was able to successfully setup DW to view the files remotely and as was mentioned here, all I see are the placeholders rather than a true simulation of a browser view.  So does using netdrive resolve that problem?  I don't see how it would (couldn't find anyone here saying it would) since it would be just accessing the files from another path.  But if it does, I will work out the problems I am having with netdrive.

       

      Thanks!

      Ron

    • Leif Wickland
      Ron,

      I believe you're confusing two separate issues.

      When you say "all I see are the placeholders rather than a true simulation of a browser view" I suspect you mean you're talking about Dreamweaver's design view. Although Dreamweaver's design view depends on having copies of files locally, it is separate from the mechanism for copying the files from the WebDAV server to your local disk.

      We've found Dreamweaver's WebDAV client to be unreliable, particularly for our customers with high latency Internet connections, so our whitepaper suggests using NetDrive or WebDrive instead. However, that shouldn't have an impact on Dreamweaver's design view.

      If you're seeing placeholders in Dreamweaver containing text like "Widget: standard/report/Multiline (Please log into RightNow for high fidelity rendering.)" then you need to click on Commands | RightNow | Log into RightNow and enter your credentials.

      Does that make sense?

      Unfortunately, you may find the Dreamweaver's design view disappointing even after you've logged in. It does a fairly poor job of rendering markup of any complexity.
    • hmkRon

      Hi Leif, Thank you for the quick reply with clarifications.  That is what I see in design view, and actually I was trying to verbalize what I see in the Live View.  After downloading supporting files I was expecting it to render an actual "browser view".  

       

      What I was attempting to do is setup a local environment to work in and then publish to the webdav server, but I don't think that is doable in this case.  Much like I would do with a joomla (or other similar) php setup.

       

      Ron

    • Leif Wickland
      Ron,

      The original vision for our Dreamweaver extension was that it would let you work locally, but unfortunately Dreamweaver's design rendering is poor enough that you can't build markup with any accuracy. The best workflow we've found is to modify the development files and refresh your browser's view of the page. If you're using Dreamweaver, that means that you need to check the site configuration box that saves changes to the server immediately.

      Please let us know what works best for you and if there's something we can do that would make your job easier.
    • JTropeano

      I'm going to bump this topic.  I'm using November '09 (an upgrade site) and Mac OS X Snow Leopard with the WebDAV server mounted, and Dreamweaver CS4 pointing to the WebDAV server.

       

      When I open any .php file with Dreamweaver, the "WYSIWYG" content does not appear in the designer, instead I get non-sense text like the attached screenshot.

       

      It's as if I haven't logged in, but I have!  I log in to RightNow via the Dreamweaver menu, and I get a confirmation message.

       

      Any help? 

      10764Screen shot 2009-11-24 at 5.16.36 PM.png (224KB)
    • Leif Wickland
      JTropeano,

      I'm sorry you're having trouble with this.

      Do you see the same thing before you log in? If so, I believe that narrows the problem down to being with the extension not being installed quite right. That display is what you'll if Dreamweaver doesn't recognize the extension's translator. It's probably worth a shot to uninstall and reinstall the extension.

      Please let me know whether that fixes your problem.
    • JTropeano

      The screenshot in my previous post shows what the designer page looks like before login, and after login as well. 

       

      I uninstalled the extension via the Extension manager, and reinstalled.  It did not solve my problem.

       

      What should we try next? 

       

      - J 

       

      UPDATE:

       

      I just uninstalled Dreamweaver and reinstalled Dreamweaver, and the extension.  Still no luck.  I did notice, though, that when I reinstalled DW + the Extension some of the extension settings (like the site location and name) were preserved.  Is there a better way to FULL uninstall than running the uninstaller wizard, and using "Remove" in extension manager?

    • Leif Wickland
      JTropeano,

      Our support team set up an account on your site so I could try this out. I can't reproduce the problem.

      In my experience, the extension manager sometimes gets confused and doesn't uninstall or install extensions correctly. I've had to manually delete the Dreamweaver configuration directory to fix the problem. This page on Adobe's site has directions for backing up that configuration directory. (It actually contains a slight error.) The steps I'd like you to follow are:
      1. Uninstall the RightNow extension.
      2. Open this directory: Hard disk: Users: <username>: Library: Application Support: Adobe: Dreamweaver <version>
      3. Rename the Configuration directory to something else, such as BackupConfig.
      4. Install the RightNow extension.
      5. Try the extension's preview again.
    • JTropeano

      Leif,

       

      Thanks for your reply - I hope you had a great Thanksgiving.I tried your steps below, but to no avail.

       

      In your instructions, you mention to change the Configuration directory to something different.  I didn't find a configuration directory at the specific folder level you mentioned:  HD: Users: jtropeano: Library: Application Support: Adobe: Dreamweaver CS4:

       

      Instead, the configuration directory was inside of "en_US" in the Dreamweaver CS4 folder.

       

      I changed the entire en_US folder to en_USbackup -- didn't work.

      I changed the entire DreamWeaver CS4 folder to DWCS4BU -- didn't work.

      I changed the entire Adobe folder to AdobeBU -- didn't work.

      [after each folder change, reinstalling the plugin, and making sure I log into RightNow via Dreamweaver].

       

      To get more specific into my steps:

       

      I'm opening the file "standard.php" inside of development/views/templates, from the entire site's CP files which have been downloaded locally to my hard drive. I've also tried opening development/views/pages/home.php.

       

      Maybe we could set up a screen-sharing troubleshooting session?

       

      - J 

       

       

    • Leif Wickland
      JTropeano,

      Thanks for giving my steps a try. I'm sorry they didn't fix your problem. Thanks for figuring out the en_US vs. Configuration difference. I didn't realize my directions were specific to CS3.

      I'm trying to get a Mac set up with DW CS4 so I can test closer to your environment. I'll let you know if I learn something.
    • Leif Wickland
      JTropeano,

      When you were going through those steps before, did you see the various directories that you renamed recreated after you reinstalled the extension?

    community forum