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    Esteban Olivas
    Automatic Routing
    Topic posted July 8, 2019 by Esteban OlivasRed Ribbon: 250+ Points, tagged Routing / Optimization 
    88 Views, 4 Comments
    Automatic Routing
    I want to perform an automatic routing.



    • Esteban Olivas

      I was trying to configure an automatic routing plan. Currently, I have configured the "Run Routing" section manually, and It works but then I changed the option to "Once a day" and the routing doesn't start, I don't know if something is missing in the routing plan or I have some mistakes in the configuration.

      I'll attach some pictures of my Routing plan

      • Stewart Logan

        Hi Esteban,

        I'm having exactly the same problem when trying to schedule a routing plan to run automatically, we're still in UAT and preparing for go-live.

        Did you raise an SR as I suspect the issue could be related to routing plans that have been changed, any others that are already scheduled to run are fine.

        I'm going to log amSR as well.



        • Stewart Logan

          Hi Esteban,

          I've had a reponse to the SR that I raised.

          If a 'scheduled' routing plan is run manually, it will cancel the scheduled run for that day - in my case, I had it scheduled to run daily at 330pm, it was run manually at 310pm whcih resulted in the non-runnign of the plan.

          I have checked today and it's run ok.

          Did you have the same problem?




    • Zsolt Tolgyesi

      Hi Esteban,

      It's seems to be okay for me. Select a Bucket then assign this profile to it and also change Time Limit for at least 10 minutes. After that if you choose the Routing / Execution Summary, then you need to see a line with Status: Waiting. If every try is failed then an SR worth a shoot.