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Topic

    Esteban Olivas
    Automatic Routing
    Topic posted July 8, 2019 by Esteban OlivasRed Ribbon: 250+ Points, tagged Routing / Optimization 
    88 Views, 4 Comments
    Title:
    Automatic Routing
    Summary:
    I want to perform an automatic routing.
    Version:
    19B
    Image:

    Comment

     

    • Esteban Olivas

      I was trying to configure an automatic routing plan. Currently, I have configured the "Run Routing" section manually, and It works but then I changed the option to "Once a day" and the routing doesn't start, I don't know if something is missing in the routing plan or I have some mistakes in the configuration.

      I'll attach some pictures of my Routing plan

      • Stewart Logan

        Hi Esteban,

        I'm having exactly the same problem when trying to schedule a routing plan to run automatically, we're still in UAT and preparing for go-live.

        Did you raise an SR as I suspect the issue could be related to routing plans that have been changed, any others that are already scheduled to run are fine.

        I'm going to log amSR as well.

        Thanks

        Stewart

        • Stewart Logan

          Hi Esteban,

          I've had a reponse to the SR that I raised.

          If a 'scheduled' routing plan is run manually, it will cancel the scheduled run for that day - in my case, I had it scheduled to run daily at 330pm, it was run manually at 310pm whcih resulted in the non-runnign of the plan.

          I have checked today and it's run ok.

          Did you have the same problem?

          Stewart

           

           

    • Zsolt Tolgyesi

      Hi Esteban,

      It's seems to be okay for me. Select a Bucket then assign this profile to it and also change Time Limit for at least 10 minutes. After that if you choose the Routing / Execution Summary, then you need to see a line with Status: Waiting. If every try is failed then an SR worth a shoot.

      Regards,
      Zsolt