For partners that build or integrate commercially available applications and service solutions with the Oracle Cloud Platform
For partners that provide implementation or managed services around Oracle Cloud Applications
Hi,
I am wondering if anyone here is using an alert for abandoned chats? If so, what are you using as the exception? I am trying with chats.first_engaged IS NULL but when I set the alert to fire when the exception is met 5 consecutive times or more, the report that comes in the alert does not show 5 chats, but even just 1. I would appreciate any examples you are using to alert supervisors on abandoned chats within a specific period.
Many thanks
Pavol
Hi Pavol,
Apologies for not seeing your post earlier. Did you ever come up with a solution to your question?
--Jessica
Hi Jessica,
sorry for only replying now, but no, I had no luck with any suggestions. Still hoping :(
Many thanks
Pavol
Hi Pavol,
I see this question was also posted in the Reporting forum here, and that Amy has provided some really helpful information.
Let's keep the thread going on the Reporting side to keep the info in one place.
Thank you for posting & hopefully you get the info you need!
--Jessica
Hi Pavol,
I see this question was also posted in the Reporting forum here, and that Amy has provided some really helpful information.
Let's keep the thread going on the Reporting side to keep the info in one place.
Thank you for posting & hopefully you get the info you need!
--Jessica