Policy Automation for B2C Service

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Topic

    Leomar Cortez
    'Microsoft Word does not appear to be installed'...
    Topic posted August 29, 2018 by Leomar CortezRed Ribbon: 250+ Points 
    117 Views, 2 Comments
    Title:
    'Microsoft Word does not appear to be installed' error when opening Word rules
    Content:

    Do you have resolution for this issue.  I used to be able to open Word rules.  Is it related to 18B upgrade?

    'Microsoft Word does not appear to be installed' error when opening Word rules

    Version:
    18B build 65

    Comment

     

    • Brad Tuckett

      Start by checking the OPM diagnostics (http://documentation.custhelp.com/euf/assets/devdocs/cloud18b/PolicyAutomation/en/Default.htm#Guides/Policy_Modeling_User_Guide/Troubleshoot/Troubleshoot_OPM.htm#Generati).  The diagnostics dialog will tell you which Office version has been detected (I suspect it will be none since the message comes from the same code).  The full diagnostics (launched from the diagnostics dialog) will provide more details, and that would be helpful for us to analyse (you may want to raise a service request with customer care to provide that information to us)

      Which Office version to you have installed?

    • Leomar Cortez

      Hi Brad,

      Office version is 16.0.10325.20082  32-bit

      OPM Diagnostics:

      REGISTRY VALUES (OFFICE)
      ------------------------
      HKEY_CLASSES_ROOT\Excel.Application\CurVer::=Excel.Application.16
      HKEY_CLASSES_ROOT\Installer\Assemblies\Global::Microsoft.Office.Interop.Excel,fileVersion="15.0.4569.1506",version="15.0.0.0000000",culture="neutral",publicKeyToken="71E9BCE111E9429C",processorArchitecture="MSIL"
      HKEY_CLASSES_ROOT\Installer\Assemblies\Global::Microsoft.Office.Interop.Excel,Version="12.0.0.0",PublicKeyToken="71E9BCE111E9429C",Culture="neutral",FileVersion="12.0.4518.1014"
      HKEY_CLASSES_ROOT\Installer\Assemblies\Global::Microsoft.Office.Interop.Word,fileVersion="15.0.4603.1000",version="15.0.0.0000000",culture="neutral",publicKeyToken="71E9BCE111E9429C",processorArchitecture="MSIL"
      HKEY_CLASSES_ROOT\Installer\Assemblies\Global::Microsoft.Office.Interop.Word,Version="12.0.0.0",PublicKeyToken="71E9BCE111E9429C",Culture="neutral",FileVersion="12.0.4518.1014"
      HKEY_CLASSES_ROOT\Word.Application\CurVer::=Word.Application.16
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Excel\InstallRoot::Path=C:\Program Files (x86)\Microsoft Office\root\Office16\
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Word\InstallRoot::Path=C:\Program Files (x86)\Microsoft Office\root\Office16\