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    OEC Knowledge Authoring Rich Text Editor issue
    Topic posted November 15, 2019 by JustRhiannaSilver Crown: 22,500+ Points, tagged Setup and Configuration 
    13 Views, 2 Comments
    OEC Knowledge Authoring Rich Text Editor issue
    Getting error and odd behavior

    In Authoring sometimes the Richtext editor is not loading at all. We get an error saying there was an issue loading. Have to refresh when that happens or log out and back in.

    Also I think this is something that isn't supposed to be allowed but in IE browser a user was able to copy paste an image into an Article. In chrome they could not. I told them I did not think that was OOB functionality. Thoughts?





    • JustRhianna

      Any thoughts?

    • JTatCB

      We have the rich text editor issue and it's fixed in 19D. In the meantime, another work around, besides logout or refresh, is to collapse the ribbon and that will allow the rich text editor to appear again. 

      We also found that we can paste from IE, but not Chrome.