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    January Fredericks
    Chat Survey within Chat Window?Answered
    Topic posted May 25, 2011 by January FredericksSilver Trophy: 7,500+ Points, last edited January 18, 2012 
    1447 Views, 7 Comments
    Title:
    Chat Survey within Chat Window?
    Content:

    This used to be an option within the product, but I'm not sure if it's still avaiiable. Can we pop a chat survey in the chat window rather than opening in the browser?

     

    Thanks!

    Best Comment

    Sridhar Chodavarapu

    What type of surveys were you trying to use with chat? A survey that pops when a chat is completed, or terminated or a mailing survey?

    If you are using a survey that pops when a chat is completed, usually the survey is not popped until the user clicks on the 'Close' button. This can either be popped in a new window or the parent window if you are using the close_redirect_url on the ChatDisconnectButton widget.

    Please let us know if either of those are useful or if you are trying to achieve a completely different user experience, so we can work with you together for product improvement.

    Comment

     

    • eddie mcdaniel

       While there is no way currently to load a survey into the chat window itself, there should be no problem in general with loading a survey after a chat. Dave, perhaps if you describe what you've done I can help to see what might be going on that is preventing you from seeing a survey.

       

      Thanks.

    • Sridhar Chodavarapu

      What type of surveys were you trying to use with chat? A survey that pops when a chat is completed, or terminated or a mailing survey?

      If you are using a survey that pops when a chat is completed, usually the survey is not popped until the user clicks on the 'Close' button. This can either be popped in a new window or the parent window if you are using the close_redirect_url on the ChatDisconnectButton widget.

      Please let us know if either of those are useful or if you are trying to achieve a completely different user experience, so we can work with you together for product improvement.

    • Carlos Santos-Reis

      Hello,

      I would also like to understand, if using the close_redirect_url on the chatdisconnectButton widget, it would be posible to make the survey appear inside the same window where the chat was. And if posible could you point the way to how can we achieve that?

       

      Best Regards,

      Carlos Reis 

    • Priya Gopal

      Hi All,

      Did you find a way to fix this? I too need to open the Chat Survey Popup in the same window.

      • whitney w.

        Hi Priya, did you figure out a way to open the Chat Survey in the same window? Thanks for your help.

    • DaveO

      Yes Priya,
      I used a panel with workspace rules to display the panel with my question and yes / no buttons. With additional rules to manage fields based on which button was clicked, and to hide the panel again. 

      It actually worked out quite well.  In workspace design mode, the panel makes the workspace seem very long, but because it's hidden until needed, it worked out.

      Dave

    • Erlin Garcia

      Hello,

       

      Just this I need, to open the survey in the same window of the chat not in the browser.

       

      You can tell me the route to get the ChatDisconnectButton widget.

       

       

      Thank you.