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Topic
Non scheduled activity
Topic posted December 4, 2018 by Madhumitha Thinakaran
, tagged Configuration, Resource Management, Routing / Optimization
, tagged Configuration, Resource Management, Routing / Optimization 28 Views, 2 Comments
Title:
Non scheduled activity
Content:
Hi Gurus,
While creating an activity type what is non-scheduled. As I could find while create an activity from external system without date it is created as Non scheduled activity and why isnt there any provision for routing a non scheduled activity?
Can anyone let me know the use case for non scheduled activity?
Thanks,
Madhu
Comment
Hi Madhu,
FYI https://docs.oracle.com/en/cloud/saas/field-service/18d/famcu/working-with-time-view-in-mobility.html#c_aboutActivityPools
and https://docs.oracle.com/en/cloud/saas/field-service/18d/farcu/configuring-a-routing-plan.html#t_configuring_an_activity_filter_for_routing
Non-scheduled means the activity isn't has definitive date and time. For example a periodical maintenance job which can be executed at any time. Routing is able to assign those activities also if necessary.
Regards,
Zsolt
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For example, the end customer or your company requires perform some task, but there is only one time restriction specified Service Level Agreement, i.e. agreed time frame when this task should be not only started but finished as well.
In such case dispatch creates such task/activity as unscheduled with SLA specified. Routing engine during its cons/prons analysis define better day for its assigning on.
Thank you
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