B2B Service

Get Involved. Join the Conversation.


    byron stearns
    Oracle Engagement Cloud forever stuck fetching data and...
    Topic posted July 11, 2019 by byron stearns, last edited July 11, 2019, tagged Configuration and Administration, Setup and Configuration 
    37 Views, 1 Comment
    Oracle Engagement Cloud forever stuck fetching data and screenpop throwing errors
    Any config that requires to fetch a list of options is forever fetching data, I am unable to configure things that I need to configure
    Hello, currently I have an issue where after trying to configure my toolbar's domain to be whitelisted for CORS the system got stuck fetching data, and I am unable to configure the other options that I need for my toolbar to access the REST api to create activities upon new channel interactions.

    I also am running into issues with screenpop va startCommEvent api call throwing errors suddenly after have been working for a while. The error that gets thrown is "oracle.apps.crmCommon.salesParties.salesPartiesService.applicationModule.SalesPartyAMlmpl@28e73033 doesUserHaveSalesPriv : partyId value is mandatory oracle.apps.fnd.applcore.messages.FndMessagesUtil$FndMapResourceBundle". However a manual invocation of invokeScreenPop() works flawlessly. Thanks

    PS. How do I access the incident log




    • Veena Verma

      Hello Byron,

         Is this still an issue? If yes, can you please provide some additional information:

      1. What version of Engagement Cloud are you on?

      2. Where are you trying to screen pop to?