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    Gurinderpal Singh
    "Add to Incident" and "Add to New...
    Topic posted March 26, 2014 by Gurinderpal SinghBronze Medal: 1,250+ Points, last edited March 26, 2014 
    120 Views, 2 Comments
    Title:
    "Add to Incident" and "Add to New Incident" tab is not showing in ribbon while chat.
    Content:

    Hi,

    On our test site "Add to Incident" and "Add to New Incident" tab is showing in ribbon when agent chat with the customer.

    But on our live site  these two tab are not showing in ribbon when agent doing chat with customer.

    Is there is any config setting for this.

     

    Thanks,

    Gurinderpal

    Comment