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Topic

    Mustafa Zubaidi
    Limit number of chats per IP
    Topic posted June 19, 2019 by Mustafa ZubaidiRed Ribbon: 250+ Points, tagged Chat 
    40 Views, 1 Comment
    Title:
    Limit number of chats per IP
    Summary:
    I would like to find a way to limit chat per IP at the same time
    Content:

    Are there any business rules or configuration settings to limit the number of simultaneous chats from the same IP to a specific number such as 2. So if two people from the same IP are chatting they go through just fine, but when the 3rd person tries to chat they'll get a "Chat Cancelled" message or something.

    Thank you!

    Version:
    CP 3.7, 19A

    Comment

     

    • Thiyag

      You can restrict the agents to take the number of chats using the OOTB functionality, using the IP address is not sure.