Communication Channels

Get Involved. Join the Conversation.

Topic

    Mohan Raj
    Chat request errorAnswered
    Topic posted October 1, 2018 by Mohan RajGreen Ribbon: 100+ Points, tagged Chat 
    73 Views, 1 Comment
    Title:
    Chat request error
    Summary:
    There was a problem with the request and the action could not be completed
    Content:

    Hi Gurus,

    When i try to raise chat request as a customer, system is throwing error,(There was a problem with the request and the action could not be completed),

    please guide me to solve this issue.

    Thanks,

    Mohanraj D

    Image:

    Best Comment

    Vlad

    This is a generic error that doesn't tell you much about what went wrong. To rule out any customizations, try launching a chat from Reference Implementation:

    Answer Title: Testing Customer Portal problems in Reference Implementation

    If you can't figure out, I would submit a service request with tech support. A Fiddler cap of the request that returns the error would help if you could capture it.

    Comment

     

    • Vlad

      This is a generic error that doesn't tell you much about what went wrong. To rule out any customizations, try launching a chat from Reference Implementation:

      Answer Title: Testing Customer Portal problems in Reference Implementation

      If you can't figure out, I would submit a service request with tech support. A Fiddler cap of the request that returns the error would help if you could capture it.