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Topic

    Hanna Page
    Cobrowse and multiple screens
    Topic posted November 5, 2019 by Hanna PageBronze Medal: 1,250+ Points, tagged Chat, Co-browse 
    14 Views, 1 Comment
    Title:
    Cobrowse and multiple screens
    Content:

    Hi -

    We are implementing Cobrowse with our live chat team and would like to be able to switch between the customers screens/monitors in advanced mode - instead of having the customer move the program over to the window that is displaying cobrowse.  Is this a feature or an option?

    Comment

     

    • Ashwin Venkatesh

      Advanced Co-browsing (ACB) enables screen sharing for extended areas of the end user's desktop, e.g., PDF, etc, that may be launched outside of the co-browse'able page(s). This co-navigation is intended to be confined to the end user's desktop, and is independent of the monitor display settings. Only the end user will be able to control their monitor display preferences, and the distribution of pages/windows on their display.