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Topic

    Pavol Procka
    Emojis or Emoticons in emailsAnswered
    Topic posted April 26, 2018 by Pavol ProckaSilver Crown: 22,500+ Points, last edited April 26, 2018 
    67 Views, 6 Comments
    Title:
    Emojis or Emoticons in emails
    Content:

    Hi,

    I am wondering if anyone is doing anything similar? We would like to create an easy way for agents to use Emoticons (or Emojis) when answering emails. I understand this is usually not seen as very professional, but this case would be very industry specific and as such acceptable (small pictures of playing cards, e.g. King of Hearts to be displayed as a K with a small red heart).

    So far, I have not found anything regarding this, the idea we are playing with is to create a Standard Text with a picture in the html code, add a Shortcut key to that and use them through the F8 dialogue. Has anyone tried this approach?

    I am currently waiting for the pictures and will update here once tried.

    Many thanks

    Pavol

     

     

    Best Comment

    Sebastiaan Draaisma

    You could create a picture button (attached) where you assign the picture of your emoj to each button and have a workspace rule that inserts a standard text when klicking that button. You then just have the emoj as a picture in your standard text. Custom emojis can be uploaded through webdav.

    In my example I created a 64x64 picture button but you can make it smaller of course (32x32 or 16x16) to have more of them on your workspace (or on a designated emoj tab). The rule is simple. When button clicked, insert standard text.

    Comment

     

    • Suresh Thirukoti

      If you want flat emoji's (without graphics or animation) then you can use https://getemoji.com/ wherein you can copy paste directly into the thread.....or in a standard text

      ~Suresh

    • Pavol Procka

      Hi Suresh,

      Thanks but we are going to use custom ones (pack of playing cards). I was more wondering if anyone has a use case of how they integrated a similar solution, other than the HOTKEYS with Standard Text. We don't want the agents to have to enter links for the images.
      Since our specific case would have very easily memorable and short hotkeys (e.g. KH for King of Hearts), it is probably the way we will go.

    • Sebastiaan Draaisma

      You could create a picture button (attached) where you assign the picture of your emoj to each button and have a workspace rule that inserts a standard text when klicking that button. You then just have the emoj as a picture in your standard text. Custom emojis can be uploaded through webdav.

      In my example I created a 64x64 picture button but you can make it smaller of course (32x32 or 16x16) to have more of them on your workspace (or on a designated emoj tab). The rule is simple. When button clicked, insert standard text.

    • Pavol Procka

      Although we are going to stick with the Standart text and Hotkeys, I am selecting Bastiaan's answer as the best one as I see it as the most elegant solution.

      The reason why we are not going that way is that 52 picture buttons on the screen would not look good and I am afraid also cause issues while loading the workspace.

      Also, as I mentioned before, the hotkeys are super easy to remember in our case.

    • Sebastiaan Draaisma

      Ah yes, 52 pictures is a little much to have on a workspace. You could have them on a Emoij tab without having it slowing down the workspace as the rule is only triggered when pressing the button. Maybe an "Auto replace" function would be something for the idea lab where a standard text hotkey used in an incident is automatically replaced by the standard text (I would vote for it myself and who knows... it might be developed) :-)

      It might still be nice to have it visualy available for those with a bad memory (speaking for myself) as I personally already have difficulties remembering birthdays. laugh

    • Sebastiaan Draaisma

      Attached the tab example with some emoji from this forum just to give an idea (button size 30 x 30, remove the button text after writing the rules as this will be easier to identify the button and give the rule a useful name)