Policy Automation for B2C Service

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    Stephanie Kaleva
    Register Now! Ask the Experts Webinar: Easily Automate...
    Topic posted October 20, 2015 by Stephanie KalevaBronze Medal: 1,250+ Points 
    111 Views, 1 Comment
    Title:
    Register Now! Ask the Experts Webinar: Easily Automate Complex Requests to Deliver Great Service...
    Content:

    Oracle Service Cloud Ask the Experts Webinar

    Register Now!

    Easily Automate Complex Requests to Deliver Great Service Experiences

    Wednesday, December 16 @ 8 a.m. PST/11 a.m. EST

    Delivering great service experiences can be tough, and it’s even more challenging with complex requests that must comply with changing organization, product, or department policies and rules. Join Harriet Franklin, Outbound Product Manager for Policy Automation, and discover how to improve the customer experience across all channels using Policy Automation. Harriet will walk thru the step-by-step process of creating online interviews and deploying them in customer portal and the agent desktop. During this webinar, Harriet will demonstrate how to:

    • Write rules in natural language such as word and excel
    • Map to Oracle Service Cloud
    • Configure interactive Interviews
    • Improve knowledge articles with Policy Automation
    • Interact with an online interview

    About the Presenter:
    Harriet Franklin is the Outbound Product Manager responsible for Oracle Service Cloud Policy Automation. Harriet is very passionate about Oracle Service Cloud and often refers to it as the “Best product on the Planet.” She works with global customers in both public sector and commercial industries as an evangelist for Policy Automation. Harriet lives on the east coast in Chevy Chase, MD.

    Comment

     

    • Stephanie Kaleva

      Thanks to everyone who attended the December Oracle Service Cloud Ask the Experts session on Easily Automating Complex Requests to Deliver Great Service Experiences. If you'd like to re-listen to parts or if you were unable to attend, please watch the recorded version. Under the Event Recordings heading in the middle of the page, click view (next to the session you want to watch) and then click playback.