Field Service

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    Sarah Sheehan
    What is field service? A quick primer
    Topic posted May 4, 2015 by Sarah SheehanBronze Medal: 1,250+ Points, last edited May 4, 2015 
    What is field service? A quick primer

    Good morning! We've had some questions about what field service/field service management (FSM) software is. Accordingly, we've put together a short slide deck that should lay out the basics, including:

    • What is field service?
    • What is field service management software?
      • What customer problem does FSM solve?
      • What business problem does FSM solve?
    • The field service "loop"
      • Where it starts
      • Job booked; now what?
      • In the field: Field service fulfillment
      • Customer communication
    • Industries that typically need FSM
    • The changing approach to field service (reactive vs proactive)
    • Top strategic initiatives for best-in-class field service operations

    See the attached deck for more detailed information about the above bullet points. We welcome questions, so please join the conversation!