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Hi,
We are on R12. By mistake, we have created a contact for supplier XYZ when we were supposed to create it for supplier ABC. Though we have inactivated the contact for XYZ, we are unable to create the contact with same name for supplier ABC. Any ideas?
Thanks, Bala.
Hi Hong,
Is that note secure? I am unable to view it. Can you just paste the text or attach the document, if any.
Thanks, Bala.
- Go to security console and under Users tab, search and locate the supplier contact user account, for example: john.doe@abc.com.
- Under Action dropdown, select to Delete to delete the user account
- Go back to the supplier profile for supplier XYZ, you will notice that user account does not exist for the supplier contact.
- Go to profile for supplier ABC and create the contact with user account: john.doe@abc.com
This time the user account is created successfully for the correct Supplier.
Note that you may need to wait a while for system to sync up changes.
Regards,
Hong
- Go to security console and under Users tab, search and locate the supplier contact user account, for example: john.doe@abc.com.
- Under Action dropdown, select to Delete to delete the user account
- Go back to the supplier profile for supplier XYZ, you will notice that user account does not exist for the supplier contact.
- Go to profile for supplier ABC and create the contact with user account: john.doe@abc.com
This time the user account is created successfully for the correct Supplier.
Note that you may need to wait a while for system to sync up changes.
Regards,
Hong