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Topic

    Balakrishna Chaturvedula
    Unable to rename supplier contact usernameAnswered
    Topic posted November 9, 2017 by Balakrishna ChaturvedulaBronze Trophy: 5,000+ Points, tagged FAQ, Supplier Profile Management, Supplier User Account 
    94 Views, 3 Comments
    Title:
    Unable to rename supplier contact username
    Summary:
    We are unable to rename a supplier contact username
    Content:

    Hi,

    We are on R12. By mistake, we have created a contact for supplier XYZ when we were supposed to create it for supplier ABC. Though we have inactivated the contact for XYZ, we are unable to create the contact with same name for supplier ABC. Any ideas?

    Thanks, Bala.

    Best Comment

    Hong Gao

    - Go to security console and under Users tab, search and locate the supplier contact user account, for example: john.doe@abc.com.

    - Under Action dropdown, select to Delete to delete the user account

    - Go back to the supplier profile for supplier XYZ, you will notice that user account does not exist for the supplier contact.

    - Go to profile for supplier ABC and create the contact with user account: john.doe@abc.com

    This time the user account is created successfully for the correct Supplier.

    Note that you may need to wait a while for system to sync up changes.

    Regards,

    Hong

    Comment

     

    • Hong Gao

      This mistake can be corrected using security console.  Please refer to the solution documented in the following note:

      https://support.us.oracle.com/oip/faces/secure/km/DocumentDisplay.jspx?id=2319962.1

      Regards,

      Hong

    • Balakrishna Chaturvedula

      Hi Hong,

      Is that note secure? I am unable to view it. Can you just paste the text or attach the document, if any.

      Thanks, Bala.

    • Hong Gao

      - Go to security console and under Users tab, search and locate the supplier contact user account, for example: john.doe@abc.com.

      - Under Action dropdown, select to Delete to delete the user account

      - Go back to the supplier profile for supplier XYZ, you will notice that user account does not exist for the supplier contact.

      - Go to profile for supplier ABC and create the contact with user account: john.doe@abc.com

      This time the user account is created successfully for the correct Supplier.

      Note that you may need to wait a while for system to sync up changes.

      Regards,

      Hong

     

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