Supplier Management

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    Virginia Baez-Ponce
    Supplier Portal - Notification for Creation of Invoice
    Topic posted June 16, 2017 by Virginia Baez-PonceBronze Medal: 1,250+ Points, tagged FAQ, How-To 
    184 Views, 1 Comment
    Supplier Portal - Notification for Creation of Invoice
    AP would like to obtain email notification for Invoices Created and submitted through the Supplier Portal

    Hello All,

    We have implemented the Supplier Portal in the test environment. When testing this new feature, we noticed that when a supplier creates and submits an invoices, Payables does not obtain any sort of notification to alert the AP Specialist to review and validate invoice. The only workaround is to go to 'manage invoices' and see invoices requiring validation based on their creation date. We also noticed that if a submitted invoice is incorrect, AP is unable to 'reject/return' invoice. The only available action under 'invoice action' is to cancel invoice.

    I would like to know how other companies are using the Supplier Portal and manager invoices submitted through it.



    • Jim Van Tongerloo

      Hi Virginia,

      I stumbled upon this post, by accident I must admit, and strangely enough I had the same question about a year ago. Without anything useful I could pull or get from the communities, I decided to log an SR. After much waiting (it got bounced around to a lot of different engineers), I finally got the following response. I didn't chase it further, to be honest. Hope it can help a bit with the first part of your question.

      Hi Jim,
      as a former consultant ;) i'll try to imagine how I would proceed in this situation:

      1. PO Matched Invoice entered by Supplier in ISP.

      2. Schedule "Import Invoices" with Source = "Internet Supplier Portal" to run at appropriate interval

      3. Schedule Validate Invoices (probably you have both 2 and 3 already scheduled).

      When this runs, system will place Matching Holds as per your matching Level (2, 3, 4 way) and tolerances.

      4. From this point forward, you should use your current strategy for approving Invoices that were placed on matching hold (the ones that are not placed on hold do not need any approvals, at least this is my opinion - since you already approved the PO previously).

      pls let me know if the above makes sense