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    Johnny Barton
    Only order activities by Service Window
    Topic posted April 9, 2019 by Johnny BartonRed Ribbon: 250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps, Routing / Optimization 
    Only order activities by Service Window
    How can we configure OFSC to only order appointments based upon the service window?

    Hi OFSC brains!

    I've been doing a proof of concept in one of our offices and the one area where we seem to be tripping up is the ordering of appointments - we are adding quite a lot manually still as workers need to be add sessions that aren't booked programatically and as we have clients coming to our buildings we are using small 5 minute service windows to signify the start.

    This works fine in most cases - the problem we are having is with the "Position in Route" where some sessions seem to be automatically placed at the start or end of the day. This seems to be when the day is otherwise empty so there is no option of before or after another activity.

    I have tried removing the drop down altogether on the recommendation of support and scoured he documentation all to no avail. Any top tips to action what should essentially be an OOTB config gratefully received.

    Any way of auto setting the end of the Service Window based upon a single time entry would also be a win!

    Thanks, Johnny