Integrations and APIs for Service

Get Involved. Join the Conversation.

Topic

    Mario Suzuki
    OSvC Chat integrated to Oracle Engagement Cloud
    Topic posted October 18, 2019 by Mario SuzukiRed Ribbon: 250+ Points 
    15 Views
    Title:
    OSvC Chat integrated to Oracle Engagement Cloud
    Summary:
    How to integrate OSvC Chat to Oracle Engagement Cloud?
    Content:

    Due to some limitations on the usage of Chat Inlay and Chat VBCS of Oracle Engagement Cloud we have been analysing the approach to integrate the standalone OSvC Chat to Oracle Engagement Cloud to capture all the contacts interactions from Chat channel.

    Please I appreciate if you could share some use cases already implemented with this approach and documentation on how to implement it.

    Thanks and regards

    Adolfo Sanches