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Topic

    Venkateswar Bollapalli
    Report Command addin - Hide/remove only the command button...Answered
    Topic posted December 13, 2017 by Venkateswar BollapalliBlue Ribbon: 750+ Points 
    132 Views, 4 Comments
    Title:
    Report Command addin - Hide/remove only the command button and retain the link
    Content:

    The report command add-in adds a new button in the report ribbon. We can also optionally have the report command add-in as a link in each row. Just wondering if we can have only the link but not the button.

    There is option in the workspace designer to hide the report commands. But it is removing both the button and link.

    Is it possible to remove the button in the ribbon and retain in the link?

    Regards, Venkat B

     

     

    Version:
    August 2017
    Image:

    Best Comment

    Suresh Thirukoti

    This is for Agent Desktop thing....not for customer portal

    Report commands option is not flexible control wherein we can hide/show buttons ..most of the times we do 1 thing which excel ....educating customer :-)

    ~Suresh

    Comment

     

    • Venkateswar Bollapalli

      Looks like, It is not specific to add-in. It is behavior between report command and its link in the Action column. Not sure if there is a way to hide the button and show only the link in Action column of the report.

    • Gursimran Singh Saini

      I have an alternate solution.

      If these are public Answer attachments. You can add a download link very easily: https://<interface>.custhelp.com/ci/fattach/get/<attachment_id>

      If these attachments are on other objects or on private answers, you need to customise the FileAttachment.php model and override the get() function.
      Simply remove the validate() part in the get() function. Now you'll be able to download any attachment. No need of AddIn.

      Since removing validate() exposes the attachments to public, you can add encrypted credentials in URL and decrypt them using the Crypto class.

       

    • Suresh Thirukoti

      This is for Agent Desktop thing....not for customer portal

      Report commands option is not flexible control wherein we can hide/show buttons ..most of the times we do 1 thing which excel ....educating customer :-)

      ~Suresh

    • Venkateswar Bollapalli

      Hi Gursimran, Your alternative solution is wonderful for customer portal. Thank you.

      Hi Suresh, Thank you for your inputs. Yes. We can not hide the button alone. 

      Regards, Venkat B

     

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