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    Mohana Gopal Selvam
    Best Visual Builder Application
    Topic posted June 3, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points 
    132 Views, 8 Comments
    Title:
    Best Visual Builder Application
    Content:

    Hi,

    Our customer has license of DCS (Digital Customer Service) & OIC (Oracle Integration Cloud). We have planned to create around 100 pages which is going to accessible by Employees (Not by end user) and we are going to embed this pages in Engagement Cloud (OEC) and all the data are going to load into DBCS.

    Which VBCS application is suitable to achieve this use case either DCS or OIC?

    I raised this question in PaaS forum as well. https://cloudcustomerconnect.oracle.com/posts/1accf849af

    Thanks,

    Mohan

     

    Comment

     

    • Reghu

      As far as I know, both are using VBCS to build the application pages. So I don't find anything more in OIC. Conversely, in DCS you will have some reference application to kickstart the interaction with OEC application.

    • Mohana Gopal Selvam

      Yes both application using VBCS to build the pages. Which application is best to build the 100 employee's facing pages (Embedded in OEC), in order to consider the server load and any other dependencies?

      Lets Oracle folks give some more inputs.

      Thanks,

      Mohan

    • Paul Encarnacion

      If you are not going to be using Engagement Cloud objects in your app, and are simply wanting to expose data you have in DBCS on Engagement Cloud container pages then you can really use OIC for that. We have built DCS in VBCS to leverage the Engagement Cloud objects and our reference implementation and components are specifically for Engagement Cloud data and objects. Having said that, what is the relationship of these 100s of pages to Engagement Cloud, if any?

    • Mohana Gopal Selvam

      Hi Paul,

      As per our customer requirements, they have around 150 different SR type. We have to get different data based on the SR type and stored in DBCS. This DBCS data need to show against the SR for the agents. 

      I want to know, where we can deploy this pages (100 agent facing pages & 150 customer facing pages). I hope it clear.

      Thanks,

      Mohan

      • Christopher Tarabochia

        I don't have a clear picture of what you are trying to do with 100+ pages. Can you provide some more details about what your trying to accomplish so we can best guide you here?

    • Mohana Gopal Selvam

      Hi Chris,

      Our customer provided 150 + different services. Based on the service type, we have different custom objects which we extended something in OEC & DBCS. The agent who working on the Services in the OEC application, need to access the data which resides in DBCS. We have planned to build those pages in VBCS.

      Take one example. Customer provided courier collection services. We have maintained the time slots in DBCS. The agent need to see the available slot from the slot table which is reside in DBCS.

      I hope it is clear. Please let me know if you need any other details.

      Thanks,

      Mohan

      • Paul Encarnacion

        Mohan, who is your customer?

        Also, in the beginning you said that the pages were only for the Agent, but in your subsequent post, you mention that there are customer-facing pages as well.

        Can you confirm this is accurate?

         

    • Mohana Gopal Selvam

      Hi Paul,

      Since the 150 pages are customer facing, we assume DCS is the right option. 100 pages which is accessed by agent where we have a question like which VBCS is suitable for it. I hope it is clear.

      Thanks,

      Mohan