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    Pramod Vasudeva Murthy
    Skype Integration with OSvC
    Topic posted October 7, 2018 by Pramod Vasudeva MurthyBlack Diamond: 60,000+ Points, last edited October 7, 2018, tagged Connect PHP, Custom Process Models - CPMs, REST, SOAP 
    75 Views
    Title:
    Skype Integration with OSvC
    Summary:
    Skype embodiment in OSvC Agent Desktop
    Content:

    Hi All,

    I have a requirement to integrate OSvC and Skype. There are two ways to go with:

    • Using APIs: Though this more like OSvC Chat APIs, we need to setup our own UI/UX. This is a long, tedious but sure shot process that will yield results.
    • Using Bots: There is a bot API available, but this more of a intermediary as bot answers customer first and then links agent. This is modern, technology ahead and time consuming. And not to mention, there are quite a few unknowns ahead.

    Are there any Connectors available for this? If Yes, please recommend a few.

    Thanks,

    VIP

    Version:
    18C