Communication Channels

Get Involved. Join the Conversation.

Topic

    Janusz Jasinski
    Upgrade site - chats going to wrong interfaceAnswered
    Topic posted January 23, 2019 by Janusz JasinskiSilver Crown: 22,500+ Points, tagged Chat 
    83 Views, 1 Comment
    Title:
    Upgrade site - chats going to wrong interface
    Content:

    Hi,

    We are on 18B and upgrading to 18D. We have two interfaces.

    In production, at the moment, all chats on Interface A go to console A with Agent A. Likewise, all chats on Interface B go to console B with Agent B

    However on the upgrade sites, all chats go to console A, Agent A no matter what interface the customer is using. The rules are very clear and explicit and as I said, it all works fine in production.

    Has anyone ideas short of raising a SR?

    Thanks,

    JJ

    Best Comment

    Jessica Bradley

    Hey JJ!

    You should definitely raise an SR for this one - it should all work as it did prior to the upgrade.

    --Jessica

    Comment