Agent Desktop

Get Involved. Join the Conversation.

Topic

    Brian L.
    Agent chat scrollbar not progressingAnswered
    Topic posted September 30, 2019 by Brian L.Bronze Trophy: 5,000+ Points, tagged Service Console 
    13 Views, 1 Comment
    Title:
    Agent chat scrollbar not progressing
    Content:

    Hi, posting this here before I open a ticket with tech support - has anyone experienced an issue like this?

    We just upgraded to v19C release over the weekend. Our chat agents are now reporting that the scrollbar in the Engagement window does not progress automatically - in fact, two separate scroll bars appear. I've looked over the workspace and cannot find any settings related to scrollbar behavior.

    Apologies for the blurriness on the screen shot - it was sent to me by an end user.

    Any thoughts?

    Thanks!

    Version:
    19C
    Image:

    Best Comment

    Brian L.

    I opened a Service Request, and Oracle has identified this has a defect. It will be fixed in the Oct 18th maintenance patch for 19C according to Support - just in case anyone else is experiencing this issue.

    Comment

     

    • Brian L.

      I opened a Service Request, and Oracle has identified this has a defect. It will be fixed in the Oct 18th maintenance patch for 19C according to Support - just in case anyone else is experiencing this issue.