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    Shiloh Madsen
    Top FAQ widget
    Topic posted October 7, 2008 by Shiloh MadsenBronze Trophy: 5,000+ Points, last edited October 29, 2011 
    1372 Views, 1 Comment
    Top FAQ widget

    We have need of a "top FAQ's" widget that would be pretty active and im thinking might require some significant customization. Heres the situation:


    We have a CMS that will be hosting most of our customer facing pages. There will be an element iframed into each page that lists top faqs based upon a number of different criteria. The business need specifies that the iframe will have passed to it several variables, such as product name, country and language. What we will need to display is the top FAQ's for the passed product (if none are passed, then top for all products), with an access level that we have set for that country (as well as alll faqs that are listed for an "all" access level), and finally filtering by interface based upon language. How would I go about implementing something like this? 



    • monique perkins

      1 - In CP we create the faq lists (like answer list and incidents) off of reports. Depending on the runtime/fixed filters you use you might be able to go that route - but getting the correct filters into the data request might not be easy - but it is possible.


      2 - You can create your own custom model that pulls the data you want from the answer table.  You can pass urlParms from the page/widget into query in the model and return the answers based on those parameters (and the weight/score as well to get the popular ones).