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Topic

    Mike Chelotti
    How to add a new product_id to incident workspaceAnswered
    Topic posted December 7, 2018 by Mike ChelottiBlue Ribbon: 750+ Points, last edited December 7, 2018 
    27 Views, 6 Comments
    Title:
    How to add a new product_id to incident workspace
    Summary:
    Release tab not appearing
    Content:

    Hi I recently added some new Product ID's however when I open a new incident the release tab does not appear for these new products ? I am not sure how to make it so the release tab appears ? 

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    Document:

    Best Comment

    Sebastiaan Draaisma

    Hi Mike

    It seems like you were able to create the new product called Test and have this visible in your product dropdown list. The Release tab is not an out of the box solution and seems like a customization. You could see if clearing your cache makes any difference or if you have a workspace rule in place that is responsible for hiding/showing the tab.

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