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    Mohana Gopal Selvam
    Propose SR resolution as KB
    Topic posted October 31, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points, tagged Service Request Management 
    18 Views, 2 Comments
    Title:
    Propose SR resolution as KB
    Content:

    Hi,

    Can we propose SR resolution as knowledge base  in OEC?

    Thanks,

    Mohan

    Comment

     

    • Veena Verma

      Mohan, Can you please clarify on what do you mean by "propose SR resolution as knowledge base"?

    • Mohana Gopal Selvam

      Hi Veena,

      We have Propose option in Oracle Service Cloud. I meant that one, where agent can propose the resolution as Answer. The admin can approve and make it available public or private.

      Thanks,

      Mohan