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    Joel Gomez
    Meaning of Chat StatesAnswered
    Topic posted February 5, 2019 by Joel GomezRed Ribbon: 250+ Points, tagged Chat 
    99 Views, 1 Comment
    Title:
    Meaning of Chat States
    Summary:
    Does any one knows the meaning of each of the existing chat states?
    Content:

    Hi, Does any one knows the meaning of each of the existing chat states?

    Someone could help me, i'm trying to find in the product documentation information about chat states.

    1 - En cola - Queued
    2 - Asignando - Assigned
    3 - Evaluando - Evaluating
    4 - Caducado - Expired
    5 - Activa - Active
    6 - Reasignación - Re Assign
    7 - Colocado de nuevo en cola - Re Queued
    8 - Concluido -
    9 - Finalizada - Finished

    Regards

    Version:
    18D

    Best Comment

    Pavol Procka

    here is an explanation of the Evaluating state (the others are quite self explanatory - they mean exactly what they say)

    https://cx.rightnow.com/app/answers/detail/a_id/6449/kw/chat%20states

     

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