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    Mohana Gopal Selvam
    There are no resolved addresses in the routeAnswered
    Topic posted October 21, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points, tagged Configuration 
    22 Views, 2 Comments
    Title:
    There are no resolved addresses in the route
    Content:

    Hi,

    I have set some data in Address to show the map in Core Manage - Activity Screen. But I got the below message. In mobility also the location is not flagged. This is Dubai Customer. Do we need to enable anything?

    There are no resolved addresses in the route

    Image:

    Best Comment

    Zsolt Tolgyesi

    Hi Mohan,

    When you open the activity details and select History tab, then you need to see a line Action: updated,  Coordinate Status: found, Coordinate X: 19.07987, Coordinate Y: 47.50857 (something like this), if it's there then the activity coordinates are resolved by OFSC and it't okay, if you didn't see that line, then you may need to provide the address with different format to the system. If the coordinates found and you still got that message, then you need to find other reason, for example the activity isn't on the resource timeline (the resource isn't has planned activity for that day).
    Also make sure Configuration / Business Rules / Maps and Geocoding / Available countries "United Arab Emirates" is included, but IMO it is.

    If all trying will fail then I propose to raise an SR.

    Regards,
    Zsolt

    Comment

     

    • Zsolt Tolgyesi

      Hi Mohan,

      When you open the activity details and select History tab, then you need to see a line Action: updated,  Coordinate Status: found, Coordinate X: 19.07987, Coordinate Y: 47.50857 (something like this), if it's there then the activity coordinates are resolved by OFSC and it't okay, if you didn't see that line, then you may need to provide the address with different format to the system. If the coordinates found and you still got that message, then you need to find other reason, for example the activity isn't on the resource timeline (the resource isn't has planned activity for that day).
      Also make sure Configuration / Business Rules / Maps and Geocoding / Available countries "United Arab Emirates" is included, but IMO it is.

      If all trying will fail then I propose to raise an SR.

      Regards,
      Zsolt

    • Mohana Gopal Selvam

      Thanks Zsolt.

      Coordinates not resolved in History tab. I will raise an SR.

      Thanks,

      Mohan