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    Dev Thota
    Suggestions in Return to Vendor process
    Topic posted November 11, 2019 by Dev ThotaGold Trophy: 10,000+ Points, tagged Approvals, Approvals/Notification, BI Publisher Reports, Business Intelligence, Create Requisition, How-To, Manage Procurement Catalog, OTBI, Public Sector, Requisition Processing, Setup, White Paper 
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    Suggestions in Return to Vendor process
    Suggestions in Return to Vendor process

    Hi All,


    While responding to a High-Tech Contract Manufacturer Client RFP, looking for suggestions to provide solution for their major pain point - ‘Return to Vendor’.


    For them, this is an issue, since once they receive the goods in Inventory, they may use it only after 3-6 months. While using in Work order, if they find any item is defective, they raise OSP for this item and send to Supplier for repair/replacement.

    They have to raise OSP instead of Return to Vendor, because of the delay in using the items in Work order, and by that time, Purchase Order against which item was received would have been Finally Closed.


    We are planning to suggest Oracle Cloud – Return to Vendor with replacement. Kindly suggest :

    1.     How can we address returns for Finally Closed POs ?

    2.     If any better solution to above problem?



    Dev Thota




    • Suman Guha

      Moved post to Inventory from Purchasing which is where the Return process is handled.

      As for Finally closed POs, couple of things worth mentioning. It must have been a manual action that resulted in the PO being finally closed and should not have been performed if there's possibility of future activity happening. In such cases if for unforeseen reason, there's a new invoice that needs to be handled or some return that needs to be processed, it should be possible to reopen the Finally closed PO.