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Topic

    Magiva
    ability to detect details in the email header
    Topic posted August 31, 2016 by Magiva Blue Ribbon: 750+ Points 
    150 Views, 1 Comment
    Title:
    ability to detect details in the email header
    Content:

    we have auto-forwarded email from a number of email exchanges to the oracle email address

    is it possible to read the email header to detect the original TO address (being the first email pop address) so i can then route the email based on the email address that the customer originally sent to.

     

    I dont mind if i have to write php or .net or business rule etc - im just after the HOW and WHERE

    Version:
    feb/may 16

    Comment

     

    • Rajan Davis

      Magiva,

      If I understand you correctly, you want to be able to take an email that was forwarded to an Oracle Managed Service Mailbox and determine the original sender's email and contact information. I am going to assume that the emails originate on an email server and get forwarded to the address from the original server.

      If that is the case, I would recommend setting up a Mailbox for the original email server in the configuration settings. From there, you can import the emails directly from the original email inbox; this will allow you to keep the contact information that exists in the email so you will not need to do any complex scripting.

      Additionally, you can have a business rule route the email accordingly.

      Kind Regards,

      Rajan