Payables & Cash Management

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    Mukund Kudrimoti
    Credits are not getting applied to the invoice while...
    Topic posted June 21, 2019 by Mukund KudrimotiBlue Ribbon: 750+ Points, tagged Payables 
    48 Views, 3 Comments
    Credits are not getting applied to the invoice while processing payments
    Credits are not getting applied to the invoice while processing payments

    Hello Friends,

    I am trying to process payments for 4 invoices. One is $300 and other three are credit $-50 each for a vendor. The vendor has other payments too. But what I do is I dont select "Apply Credit up to zero" but instead I let the system select all the positive invoices and then add the credit invoices to the installments which are "Not selected" initially. The installment page gets refreshed to to show unpaid amount as $ 150 ($300 - $50-$50-$50). However when I proceed to make payments the system picks $300 amount instead of  $150. 

    Please let me know if I am missing any setups or anything in the process.






    • Becky Alvarez

      I have not heard of anyone applying manual credits to a payment request. May I ask why you are not selecting the Apply Credits up to Zero Payments and Maximize Credits Option on the Payment Request?  Please review in the User Guide which I have linked to here as is the most efficient way to take your credits other than manually.

      • Mukund Kudrimoti

        Thanks Becky. But here is a special group 4 Invoice transactions (1 regular and 3 credit ) I need to process and that is what I am trying to do. If I go with the options you suggested very rightly, I get a lot of other invoices in the payment processing.

    • Becky Alvarez

      Have you tried going to Create Payments and select the supplier and then select the invoices and payments and just process that one payment?  It is under Payables > Payments > Create Payments.  It allows you to select multiple invoices for payment for one supplier.  You can also refer to the AP User Guide Making a Single Payment and watch the video it shows picking one invoice but you can select several invoices and credit memos and create the payment.

      Hope this helps.