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Topic

    Praveen Woody
    Copy Custom Text Field contents to Incident Subject field
    Topic posted June 22, 2019 by Praveen WoodySilver Medal: 2,000+ Points 
    62 Views, 3 Comments
    Title:
    Copy Custom Text Field contents to Incident Subject field
    Summary:
    How to copy Custom Text Field contents to out of the box Incident Subject field
    Content:

    Our agents in Agent console are not using the out of the box Incident Subject field which is hidden. They are using a custom field (Data type : Text Area which allows more than 4000 characters so they can put more details instead of the 256 character subject field). 

    How do I copy the first 256 characters of the custom field to Incident.Subject field?

    I looked at Workflows and business rule but did not find any solution?

    Version:
    18D

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