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    D Purcell
    AP Supplier Invoices Submitted to Oracle Email Not Being...
    Topic posted April 25, 2018 by D PurcellRed Ribbon: 250+ Points, last edited January 30, 2019, tagged Expenses, Invoice Imaging, Payables 
    303 Views, 4 Comments
    Title:
    AP Supplier Invoices Submitted to Oracle Email Not Being Received
    Summary:
    Invoices emailed to the Oracle email address are not consistently being received
    Content:

    We have just gone live on Fusion R12 and have noticed an issue with emails send to the Oracle email address for upload into Fusion not being received.  This is not happening all the time but is pretty high percentage.

    We have opened an SR with Oracle but in the interim wanted to post here and see if anyone else has experienced this issue.

    Any suggestions/guidance is greatly appreciated.

    Thanks

    Darrell

    Comment

     

    • Gopinath Kartheesan

      Hi Darrell, Did you check if those invoices appear in Web Center Portal?  http://<Pod .oraclecloud.com>/imaging  .. If you are seeing the image in Webcenter and not in Invoice work bench, then those invoices might be rejected in the Interface.  If it doesn't show up in Webcenter portal, then please check the Invoice auditability report and make sure you are seeing the Email received time in OCR.  Provide the details to Oracle and they should be able to debug faster

    • D Purcell

      Gopinath

      Good morning and thank you for replying.

      Will drill down into your instruction and get back to you if I have questions.

      Thanks again,

      Darrell

       

       

    • Dom Galano

      Look at the size of the files you are sending, a big invoice such as a telephone bill with many sheet can block up the interface. there are some parameter settings you need to check.

    • Dom Galano

      From the SR how they resolved:

        Oracle Support - 10+ months ago [ODM Solution/Action Plan]
      Reconfigured OFR to do OCR only on first 3 pages and last 2 pages. 
           
         
       
        Oracle Support - 10+ months ago [ODM Proposed Solution Justif]
      The solution was obtained from the below KM note: 
      - Invoice Imaging for Cloud Implementations: Emailed Invoices Do Not Reach The IPM Server ( Doc ID 1967699.1 ) 
           
         
       
        Oracle Support - 10+ months ago [ODM Proposed Solution(s)]
      Reconfigured OFR to do OCR only on first 3 pages and last 2 pages. 
           
         
       
        Oracle Support - 10+ months ago [ODM Cause Determination]
      The issue is caused by big processing times in OFR. 
      When sending large image with hundreds or thousands of lines (eg, phone bills), it can cause OFR OCE instance to freeze/crash.